Which of the following roles is not subject to the Central Bank's Minimum Competency Standards?

• A. Personal Financial Adviser
• B. Claims Manager
• C. Complaints Manager
• D. Chief Financial Officer.

Answer: (D)

The minimum competency standards are designed for individuals who interact with clients and handle regulated financial activities, ensuring they can give appropriate advice, assess claims, and manage complaints in a compliant way. A personal financial adviser must meet these standards because they directly provide financial guidance to clients. A claims manager and a complaints manager also operate in roles that deal with customers and regulatory requirements, so they fall under these competency expectations.

A chief financial officer, however, holds an internal executive role focused on overall financial governance, strategy, reporting, and risk oversight rather than direct client-facing activities. The competencies for a CFO come from corporate governance and professional accounting qualifications, not the central bank’s minimum competency standards intended for consumer-facing or policy-interpreting roles. Therefore, the CFO is not subject to these standards.