Which body handles unresolved complaints about a home reversion firm?

• A. Central Bank.
• B. Pensions Authority.
• C. Financial Services & Pensions Ombudsman.
• D. District Court.

Answer: (C)

When a consumer has an unresolved complaint about a financial product such as a home reversion scheme, the body that handles it is the Financial Services & Pensions Ombudsman. This independent ombudsman service exists to resolve disputes between customers and financial service providers, offering a free and accessible route to seek a ruling without going to court. Home reversion schemes are financial products, so complaints about them fall under the ombudsman’s remit.

The Central Bank regulates and supervises financial firms but does not resolve individual complaints. The Pensions Authority deals specifically with pension schemes, not broader financial services like home reversion products. The District Court handles legal actions if needed, but the ombudsman provides a quicker, specialized complaints process.