Under the Consumer Protection Code, what is the maximum period for ABC Life Co. to investigate and resolve a complaint?

• A. 5 business days.
• B. 20 business days.
• C. 25 business days.
• D. 40 business days.

Answer: (D)

The key idea here is that consumer protection rules set a hard time limit for handling disputes with financial service providers. The maximum period to investigate and resolve a complaint is 40 business days. Counting only business days—excluding weekends and holidays—this window gives ABC Life Co. enough time to gather relevant documents, review policy terms, consult necessary records, and make a fair decision, while still ensuring the consumer isn’t left waiting indefinitely. In practice, many complaints will be resolved sooner, but the 40-day cap ensures accountability and timely progress. If more time is needed, the provider should communicate why and provide an updated timeline, and, if unresolved by 40 days, the issue can be escalated to an external dispute-resolution process.